Choosing a pest control company is a decision that directly affects the health and safety of your family, employees, or customers. With numerous providers in Nairobi and Mombasa ranging from qualified professionals to unregistered operators, knowing what to look for is critical.
1. Verify Registration with the Pest Control Products Board (PCPB)
In Kenya, all pest control companies and the chemicals they use must be registered with the Pest Control Products Board. Ask any provider for their PCPB registration number and verify it. Using an unregistered company exposes you to health risks and legal liability.
2. Ask About the Products They Use
Reputable companies will readily share the names and safety data sheets for the chemicals they use. Be wary of anyone unwilling to disclose this. Ask specifically:
- Are the products WHO-approved?
- Are they appropriate for your environment (food preparation areas, homes with children, etc.)?
- What are the re-entry times after treatment?
3. Check for Insurance
A professional pest control company carries liability insurance. If a treatment causes damage to property or illness, you need to know you're covered. Request proof of insurance before signing any contract.
4. Look for Trained, Certified Technicians
Ask whether the technicians who will carry out the work are trained and certified. Pest control requires knowledge of pest biology, chemical handling, and application techniques. Untrained operators often apply chemicals incorrectly — leading to ineffective results and unnecessary chemical exposure.
5. Get a Written Quote and Treatment Plan
A professional company will inspect your property before quoting and provide a written treatment plan specifying:
- The pest species being targeted
- Treatment methods to be used
- Products to be applied
- Number of treatments required
- Re-entry and post-treatment care instructions
- Guarantee or follow-up terms
Avoid companies that quote without inspection or refuse to put details in writing.
6. Ask About Follow-Up and Guarantees
Pest infestations often require more than one treatment. A reputable company will offer a follow-up inspection and retreatment guarantee if the problem persists. Understand exactly what is and isn't covered before you commit.
7. Read Reviews and Ask for References
Check Google reviews, ask for client references, and look at how long the company has been operating. Established companies with a track record in Nairobi or Mombasa are more likely to deliver consistent results.
At Salu Solutions, our pest control technicians are fully trained, our products are PCPB-registered and WHO-approved, and we provide written treatment plans and follow-up inspections as standard. Contact us for a free pest assessment.